Privacy Policy

1. Introduction

EnergyFree Australia (“EnergyFree”, “we”, “us” or “our”) operates the website www.energyfree.com.au and provides information and lead-matching services related to solar rebates, solar panels, home battery storage, EV chargers and other renewable energy solutions for Australian homeowners.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting an enquiry, you agree to the practices described in this policy.

2. Information We Collect

When you use our website or submit an enquiry, we may collect the following information:

• Your name
• Email address
• Phone number
• Postcode and suburb
• Enquiry details (such as whether you own your home and which products you are interested in — solar, battery storage or EV charging)
• Website usage data (such as pages visited, time on site, referring source, device type and approximate location, collected through analytics tools)

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries you submit through our forms
• Provide solar, battery and EV charger quote information from accredited installers
• Improve the layout, content and overall experience of our website
• Communicate with you about your enquiry, related rebates or follow-up information
• Analyse website traffic and performance to help us serve Australian homeowners better

We do not sell your personal information. We only share enquiry details with installers or partners who can help fulfil the specific request you submitted.

Who we share your details with

When you request a rebate check or quote, we share your name, phone, email, postcode and the property details you give us with up to 3 solar, battery or hot-water installers who service your area. They may contact you to discuss quotes. We receive a referral fee from these installers. We do not sell your details to anyone else. To ask us to stop sharing or delete your details, email hello@energyfree.com.au.

4. Cookies & Analytics

We use Google Analytics and the Meta Pixel to understand how visitors use our site and to measure our advertising. These may use cookies.

Our website uses cookies and similar technologies to remember your preferences and measure how visitors use the site. We use Google Analytics 4 to understand aggregate traffic patterns, such as which pages are most popular and how visitors arrive on our site. Google Analytics may collect information such as your IP address, browser type, device, and pages viewed.

You can disable cookies in your browser settings at any time, though some parts of the website may not function as intended without them.

We also show ads from Google AdSense on some pages. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our site and/or other sites on the internet.

You can opt out of personalised advertising by visiting Google Ads Settings at https://adssettings.google.com. You can also opt out of some third-party vendors' use of cookies for personalised advertising at https://www.aboutads.info/choices.

5. Third-Party Services

To deliver our services, we may work with the following types of third parties:

• Accredited solar, battery and EV charger installers across NSW and Australia
• Affiliate and referral partners in the renewable energy industry
• Analytics providers (such as Google Analytics)
• Advertising platforms (such as Google Ads, Google AdSense, Facebook/Meta and Pinterest) for measurement, remarketing and displaying ads.

These third parties have their own privacy policies and we encourage you to review them. We share only the information necessary for each service to operate.

6. Affiliate Disclosure

Some links on our website may be affiliate or referral links. This means that if you click through to a partner installer or product provider and complete a purchase or enquiry, EnergyFree may earn a commission or referral fee at no additional cost to you. This helps us keep our rebate guides and eligibility tools free for Australian homeowners. We only recommend providers we believe offer genuine value.

7. Data Security

We take reasonable technical and organisational steps to protect the information you provide, including secure form submission and limiting access to personal information to those who need it to deliver our services. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Ask us to update or correct your information
• Request that we remove your information from our records
• Opt out of further communications

To make any of these requests, please email us at hello@energyfree.com.au and we will respond within a reasonable timeframe.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@energyfree.com.au
• Website: https://www.energyfree.com.au

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The “Last updated” date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically.